#businessanalyst #bigdata #customerexperience
Growing up in Frankfurt Region as a daughter of a „Lufthansiat“, Johanna always felt a profound connection to aviation. In her 24 years of living, travelling and the aviation world were always more than a hobby to her since her early family life was coined by it. Thus, it was clear to her that, after studying at Goethe University and working in Technology Consulting in the banking industry, she wanted to take professional steps in the world of aviation. Starting at FraAlliance, this premonition has been confirmed. Next to the fascination for aviation, Johanna developed a high interest in big data, its analytics, and all the enormous potential data holds. Also, she loves to think customer-centric due to her former experience in customer services. Therefore, driving customer-centric initiatives in a data-driven manner is what she strives for. To deepen this ability, next to working at FraAlliance Johanna studies “Strategic Information Management” in her Master Studies. When there is free time left, Johanna loves to dance, do Yoga, travel through (South) East Asia and take a stroll around the Sachsenhausen area in Frankfurt.
#bigdata #businessanalyst #customerexperience
Betty grew up in the Frankfurt region and has always found the proximity to the airport particularly exciting. A pleasant travel experience is personally very important to her, and her passion for excellent customer experiences has grown over the years. A formative internship at Lufthansa in the Service & Team Culture department further strengthened her interest in customer orientation. After studying Information Science, Betty took over the family-owned wine business, gaining valuable experience in communication, finance, and event management. She ultimately decided to continue her career at Frankfurt Airport, where she can combine her two great passions – customer experience and data management. At FraAlliance, Betty channels her enthusiasm for innovative, data-driven approaches to enhance the travel experience of every customer. Her experience in working closely with people motivates her to find more personalized solutions through tailored, data-based processes. Betty embraces the concept of excellent service and team culture and strives to pass this on to customers.
#digitaltransformation #opspioneer #processoptimization
Skrolan says about herself that she has kerosene in her blood. Nevertheless, she initially began her career at SIXT AG, a very creative and customer-centric company. After gathering valuable experience, she spent several years focusing on the needs of airline customers at LSG Sky Chefs, immersing herself in Asian culture in particular. Since then, she is particularly enthusiastic about the Japanese culture! Developing the product and service portfolio at Lufthansa Cargo led Skrolan to discover her passion for data and digital services. With an M.A. in Digital Transformation, IoT, Machine Learning, AI and Neural Networks are not only buzzwords for her! At FraAlliance, she ensures congruence between business requirements and the implementations of IT and data experts. Being out with humor and enthusiasm Skrolan can be seen as "bridge-builder", especially to strengthen the cooperation between Lufthansa and Fraport. She personally cannot imagine a better working environment.
#itprofessional #bigdata
Jana is an experienced Project Manager with quite a unique career path: During her studies in German and Art History, she worked as a journalist at the red carpet where she developed strong communication, organizational, and problem-solving skills, as well as a keen eye on details. Her career took an exciting turn when she worked as a consultant at PwC and Accenture as she always wanted to work in the consultancy businesss. There, she acquired additional knowledge in the areas of IT, digitalization and change management by driving customer transformation in complex and international projects. Her professional background has equipped Jana with a strong ability to adapt and thrive in dynamic environments, manage and lead cross-functional projects, and ensure that every project aligns with both business and customer needs. Now, the complex and fast-pacing world of aviation got her interest and she is excited about being challenged in a new environment that has always fascinated her.
FraAlliance, a limited liability company with a start-up character and modern office, brings together a young and dynamic team that maintains open communication and shares a common passion for aviation.