Meet the team

#managingdirector

Jörg is driven by his passion for the aviation industry and his desire to continuously and sustainably improve the passenger experience. He has more than 25 versatile years in managing director and executive positions in the Lufthansa Group to his name. With his entrepreneurial spirit and passion for working with and for people, he is not only an essential pillar of FraAlliance's exceptionally collegial culture, but also a driver of innovation. As an expert in lean methodology, he brings a deep knowledge of process optimization and efficiency improvement that is essential for the airport interface. Jörg likes to spend his free time with his family and in faraway countries.

#executiveassistant #projectoffice #humanressources

With kerosine running through her veins, Suska started her career at Lufthansa by completing the dual studies program and obtaining her bachelor’s degree in Aviation Management. During this time she was able to join several projects and has always found customer centricity during operational processes most relevant and interesting to work on. Passionate about Ground Operations, Suska was responsible for passenger and baggage processes at Discover Airlines. She took part in raising a start-up airline while focusing on improving processes for customers and keeping them simple and joyful. At FraAlliance Suska, supports the managing directors as their executive assistant and PMO. In her free time, she likes to play her violin and try out new recipes she collects during her travels around the world.

#bigdata #businessanalyst #customerexperience

Betty grew up in the Frankfurt region and has always found the proximity to the airport particularly exciting. A pleasant travel experience is personally very important to her, and her passion for excellent customer experiences has grown over the years. A formative internship at Lufthansa in the Service & Team Culture department further strengthened her interest in customer orientation. After studying Information Science, Betty took over the family-owned wine business, gaining valuable experience in communication, finance, and event management. She ultimately decided to continue her career at Frankfurt Airport, where she can combine her two great passions – customer experience and data management. At FraAlliance, Betty channels her enthusiasm for innovative, data-driven approaches to enhance the travel experience of every customer. Her experience in working closely with people motivates her to find more personalized solutions through tailored, data-based processes. Betty embraces the concept of excellent service and team culture and strives to pass this on to customers.

#marketingandbrand #communication #customerexperience

Meet Jenni, our 26-year-old fun-loving member of the team! Originally from the picturesque Allgäu region, she laid her professional foundation as a tourism and leisure clerk at Skyline Park Bad Wörishofen. Munich was her next stop, where she successfully completed her tourism business administration degree. And as she still hadn't had enough of learning, she completed her Bachelor's degree in Media Communication at the Julius Maximilian University in Würzburg. Her interest in aviation led her to FraAlliance, where she felt right at home in the team. Alongside her love of the media world, traveling is Jenni's biggest hobby. She has wanderlust in her blood and would love to discover every square inch of this earth. With her communicative streak and her enjoyment of the diversity of life, she not only brings a breath of fresh air to the team, but also a lot of good humor.

#managingdirector

The fascination of the airport business has driven Dirk for many years. In addition to various projects and tasks at Frankfurt Airport, Dirk has managed and developed large and small airports in Fraport's international portfolio. Working with different cultures and joint venture partners has given him great pleasure and enthusiasm. He is now continuing this collaborative approach at FraAlliance, where he finds it particularly exciting to bring together the airline's with the airport's way of thinking to implement the best possible product for the customer. In his private life, Dirk enjoys traveling with family and friends and is committed to the visibility of the LGBTIQ+ community.

#itprofessional #digitalservices #datasecurity

Jens was born with a fascination for aviation. Due to his father's international assignments with Lufthansa, he was influenced by different cultures and languages at a very early age. As a graduate engineer in aerospace engineering, Jens has gained more than 25 years of comprehensive experience and management skills in various specialist and management functions at Fraport AG. His spectrum covers the range of flight operations and terminal processes to IT management. Jens sees the special distinctive power of FraAlliance above all in the linking of the airline and airport worlds to continuously improve the travel experience of passengers along the entire customer journey. For him, the focus here is on increasing value creation by further developing operational and process workflows, testing and introducing new technologies, and driving forward the digital transformation. In his private life, Jens mainly relaxes by gardening and fishing.

#businessdevelopment #finance #innovationscout

Manuel has always been fascinated by airports and thus has spent more than 10 years building up, deepening and developing his wide-ranging airport expertise in various roles and activities at Fraport AG in Germany and abroad after completing his studies in business administration. Driven by the mission to make Frankfurt Airport a little better for passengers every day, Manuel likes to think out of the box and embarks on a journey for innovative and new product and service ideas. In accordance with the principle 1+1=3, Manuel lives the cooperative approach and always encounters his environment with openness and curiosity. Born in Mainz, he relaxes best by playing soccer and jogging. Most of all, Manuel enjoys spending time with his family and friends.

#innovationscout #digitaltransformation #sustainability

Pauline discovered her love of aviation as a child when she climbed into the basket of a hot air balloon for the first time. Thus, it’s not surprising that after completing her degree in Business Administration with a master’s in supply chain management at the University of Cologne, her professional career took her to aviation and Frankfurt Airport. With her passion for sustainability, she completed a multi-company program with projects at Lufthansa Cargo, DB Schenker, and the Lufthansa Innovation Hub, aiming at the decarbonization of the mobility sector. With the development of Lufthansa’s new customer loyalty app “Uptrip,” Pauline learned to look through the eyes of the Group’s passengers and now brings her sense for customer centricity to the FraAlliance team – to continuously drive innovation at Hub FRA T1. She is not only always looking for new challenges in a professional context but also enjoys taking on new sporting challenges in her free time. Whether it's hot yoga, weightlifting, or hiking in the Himalayas, Pauline is up for it!

#administration #pmo #prcesses

After spending several years in renowned travel destinations around the world, Tina returned from the West Coast of Canada to her hometown of Frankfurt. With a strong background in customer and guest experience, she brings a passion for seamless operations and a wealth of hands-on expertise across tourism, hospitality, wellness, media, and the event industry. Whether she’s optimizing office workflows, coordinating team activities, or providing administrative support, Tina ensures everything runs smoothly behind the scenes. She brings a sense of fun and a touch of zen to the workplace—creating structure while keeping things organized, positive, and enjoyable for the entire team.

#innovationscout #groundoperations #processopimization

With his mother’s job as a flight attendant, Paul had a lot of touchpoints with aviation early on. What began as fascination soon turned into a career path, starting in ground operations in Munich. After gaining further experience in communications, events and fashion - including working with a start-up - he returned to aviation as a corporate student in Aviation Management at Lufthansa. He deepened his knowledge of airline and airport processes, worked on culture and talent management and even gained insights to EU policy work in Brussels. Alongside his studies, he supported as a project assistant at university, strengthening his hands-on mindset and project management skills. At FraAlliance, he combines a customer-focused mindset with business-driven thinking to deliver tailored solutions. Convinced by the collaborative and innovative spirit, he is committed to helping position FRA Terminal 1 as the leading hub. In his free time, he enjoys discovering new places, attending events and building strong personal networks. He loves to spend time in the mountains whenever he can.

#aviationexpertise #operationalexcellence #dataengineer

As a child, standing on the visitor terrace of Frankfurt Airport and eagerly watching planes take off and land, Dennis was captivated by the airport’s unique atmosphere — unaware that these early impressions would shape him so profoundly. Today, Frankfurt Airport is indeed his workplace. Since completing his studies, Dennis has built broad experience across the aviation industry — from digital business models and platform solutions at Airbus, to customized aircraft modification projects, and strategic initiatives within Lufthansa Group. His background at Lufthansa, particularly his work in Ground Operations with a focus on passenger and baggage handling, combined with his pilot training, gives him a deep understanding of the airline business from operational, strategic, and commercial perspectives. A central vision of his work at FraAlliance is to make operations at Hub Frankfurt reliable, transparent, and seamless by turning data into something truly useful: connecting the right sources, building reliable data pipelines, and ensuring insights reach the right people — with the ultimate goal of maximizing customer satisfaction. Beyond his professional life, Dennis is driven by curiosity, enjoys learning new things, staying active through sports, and values spending quality time with family and friends.

#processoptimization #peoplebusiness #innovationscout

Christina's professional journey began in the travel industry at DER Touristik almost two decades ago, where she discovered her passion for customer focus, service excellence, and tailored solutions. This foundation of hands-on experience and strong communication skills still shapes her professional identity. Her dual degree in tourism and aviation management took her from her hometown of Munich to Frankfurt – once just a stopover, now her home. Early on, she learned to combine theory with practice, navigate complexity, and act with a solution-oriented mindset. After transitioning into management consulting at Lumics and EY, Christina supported organizations through operational and digital transformations. Colleagues and clients appreciated not only her structured and analytical thinking, but also her strong focus on pragmatic and future-oriented solutions – always with a people-centered mindset that drives transformation. As a true people person, Christina makes complex topics accessible, connects stakeholders effectively, and leads transformation with empathy and clarity. Her strength lies in balancing strategic vision with hands-on execution. Joining FraAlliance is a return to her roots – a step that unites her experience with her drive to shape the future. She contributes her strengths to a shared vision to offer guests at Frankfurt Airport Europe’s smoothest and best intermodal travel experience. Born and raised in Munich, Christina now lives in Frankfurt with her husband and young son. She recharges outdoors and enjoys time with family and friends.