FraAlliance

#administration #management #customerexperience

Aleks has always enjoyed traveling and flying, always feeling excited whenever he’s around airports and planes. Initially considering a career as a pilot, he later decided to use his travel passion to study Hospitality Management in Maastricht. Besides the Netherlands, Aleks has also studied, lived, and worked in various places, including the US, Dubai, and Hong Kong. With a background in customer experiences and the guest journey, and as a frequent traveler himself, Aleks is passionate about improving the travel experience. In Dubai, he worked in guest relations at one of the city’s premier hotels. For his final thesis, he worked as part of a consultancy group in the Netherlands, gaining valuable insights into customer-focused solutions. Now, he is excited to contribute to customer-related projects in Frankfurt before moving back to Hong Kong to complete his Master’s in Business Management.

#innovationscout #digitaltransformation #digitalservices

Oscar is fascinated by the airplanes and travelers he encounters every day. He approaches his work with a dynamic and imaginative mindset fueled by his determined passion for innovation and digital transformation. Oscar possesses a diverse skill set, which includes consulting, strategic planning, and fostering business growth, developed through substantial experience at the Lufthansa Innovation Hub, ESMT Berlin, and DHL Group. During his time at the Lufthansa Innovation Hub, Oscar explored the future of aviation, travel, and mobility, building Uptrip, the new Lufthansa Group's loyalty app. Additionally, having worked in various countries, he has gained an international outlook that has piqued his interest in the aviation industry. Oscar's goal is to become a top aviation expert by enhancing customer experience, exploring intermodality, and championing innovation. He hopes to inspire others to pursue their goals with passion and creativity and become catalysts for positive change in people's lives and beyond.

#managingdirector

Jörg is driven by his passion for the aviation industry and his desire to continuously and sustainably improve the passenger experience. He has more than 25 versatile years in managing director and executive positions in the Lufthansa Group to his name. With his entrepreneurial spirit and passion for working with and for people, he is not only an essential pillar of FraAlliance's exceptionally collegial culture, but also a driver of innovation. As an expert in lean methodology, he brings a deep knowledge of process optimization and efficiency improvement that is essential for the airport interface. Jörg likes to spend his free time with his family and in faraway countries.

#bigdata #businessanalyst #customerexperience

Betty grew up in the Frankfurt region and has always found the proximity to the airport particularly exciting. A pleasant travel experience is personally very important to her, and her passion for excellent customer experiences has grown over the years. A formative internship at Lufthansa in the Service & Team Culture department further strengthened her interest in customer orientation. After studying Information Science, Betty took over the family-owned wine business, gaining valuable experience in communication, finance, and event management. She ultimately decided to continue her career at Frankfurt Airport, where she can combine her two great passions – customer experience and data management. At FraAlliance, Betty channels her enthusiasm for innovative, data-driven approaches to enhance the travel experience of every customer. Her experience in working closely with people motivates her to find more personalized solutions through tailored, data-based processes. Betty embraces the concept of excellent service and team culture and strives to pass this on to customers.

#businessdevelopment #finance #innovationscout

Manuel has always been fascinated by airports and thus has spent more than 10 years building up, deepening and developing his wide-ranging airport expertise in various roles and activities at Fraport AG in Germany and abroad after completing his studies in business administration. Driven by the mission to make Frankfurt Airport a little better for passengers every day, Manuel likes to think out of the box and embarks on a journey for innovative and new product and service ideas. In accordance with the principle 1+1=3, Manuel lives the cooperative approach and always encounters his environment with openness and curiosity. Born in Mainz, he relaxes best by playing soccer and jogging. Most of all, Manuel enjoys spending time with his family and friends.

#managingdirector

The fascination of the airport business has driven Dirk for many years. In addition to various projects and tasks at Frankfurt Airport, Dirk has managed and developed large and small airports in Fraport's international portfolio. Working with different cultures and joint venture partners has given him great pleasure and enthusiasm. He is now continuing this collaborative approach at FraAlliance, where he finds it particularly exciting to bring together the airline's with the airport's way of thinking to implement the best possible product for the customer. In his private life, Dirk enjoys traveling with family and friends and is committed to the visibility of the LGBTIQ+ community.

#innovationscout #digitaltransformation #sustainability

Pauline discovered her love of aviation as a child when she climbed into the basket of a hot air balloon for the first time. Thus, it’s not surprising that after completing her degree in Business Administration with a master’s in supply chain management at the University of Cologne, her professional career took her to aviation and Frankfurt Airport. With her passion for sustainability, she completed a multi-company program with projects at Lufthansa Cargo, DB Schenker, and the Lufthansa Innovation Hub, aiming at the decarbonization of the mobility sector. With the development of Lufthansa’s new customer loyalty app “Uptrip,” Pauline learned to look through the eyes of the Group’s passengers and now brings her sense for customer centricity to the FraAlliance team – to continuously drive innovation at Hub FRA T1. She is not only always looking for new challenges in a professional context but also enjoys taking on new sporting challenges in her free time. Whether it's hot yoga, weightlifting, or hiking in the Himalayas, Pauline is up for it!

#marketingandbrand #communication #customerexperience

Meet Jenni, our 25-year-old fun-loving member of the team! Originally from the picturesque Allgäu region, she laid her professional foundation as a tourism and leisure clerk at Skyline Park Bad Wörishofen. Munich was her next stop, where she successfully completed her tourism business administration degree. And as she still hadn't had enough of learning, she completed her Bachelor's degree in Media Communication at the Julius Maximilian University in Würzburg. Her interest in aviation led her to FraAlliance, where she felt right at home in the team. Alongside her love of the media world, traveling is Jenni's biggest hobby. She has wanderlust in her blood and would love to discover every square inch of this earth. With her communicative streak and her enjoyment of the diversity of life, she not only brings a breath of fresh air to the team, but also a lot of good humor.

#itprofessional #digitalservices #datasecurity

Jens was born with a fascination for aviation. Due to his father's international assignments with Lufthansa, he was influenced by different cultures and languages at a very early age. As a graduate engineer in aerospace engineering, Jens has gained more than 25 years of comprehensive experience and management skills in various specialist and management functions at Fraport AG. His spectrum covers the range of flight operations and terminal processes to IT management. Jens sees the special distinctive power of FraAlliance above all in the linking of the airline and airport worlds to continuously improve the travel experience of passengers along the entire customer journey. For him, the focus here is on increasing value creation by further developing operational and process workflows, testing and introducing new technologies, and driving forward the digital transformation. In his private life, Jens mainly relaxes by gardening and fishing.

#itprofessional #bigdata

Jana is an experienced Project Manager with quite a unique career path: During her studies in German and Art History, she worked as a journalist at the red carpet where she developed strong communication, organizational, and problem-solving skills, as well as a keen eye on details. Her career took an exciting turn when she worked as a consultant at PwC and Accenture as she always wanted to work in the consultancy businesss. There, she acquired additional knowledge in the areas of IT, digitalization and change management by driving customer transformation in complex and international projects. Her professional background has equipped Jana with a strong ability to adapt and thrive in dynamic environments, manage and lead cross-functional projects, and ensure that every project aligns with both business and customer needs. Now, the complex and fast-pacing world of aviation got her interest and she is excited about being challenged in a new environment that has always fascinated her.

#executiveassistant #projectoffice #humanressources

With kerosine running through her veins, Suska started her career at Lufthansa by completing the dual studies program and obtaining her bachelor’s degree in Aviation Management. During this time she was able to join several projects and has always found customer centricity during operational processes most relevant and interesting to work on. Passionate about Ground Operations, Suska was responsible for passenger and baggage processes at Discover Airlines. She took part in raising a start-up airline while focusing on improving processes for customers and keeping them simple and joyful. At FraAlliance Suska, supports the managing directors as their executive assistant and PMO. In her free time, she likes to play her violin and try out new recipes she collects during her travels around the world.

#businessanalyst #bigdata #customerexperience

Growing up in Frankfurt Region as a daughter of a „Lufthansiat“, Johanna always felt a profound connection to aviation. In her 24 years of living, travelling and the aviation world were always more than a hobby to her since her early family life was coined by it. Thus, it was clear to her that, after studying at Goethe University and working in Technology Consulting in the banking industry, she wanted to take professional steps in the world of aviation. Starting at FraAlliance, this premonition has been confirmed. Next to the fascination for aviation, Johanna developed a high interest in big data, its analytics, and all the enormous potential data holds. Also, she loves to think customer-centric due to her former experience in customer services. Therefore, driving customer-centric initiatives in a data-driven manner is what she strives for. To deepen this ability, next to working at FraAlliance Johanna studies “Strategic Information Management” in her Master Studies. When there is free time left, Johanna loves to dance, do Yoga, travel through (South) East Asia and take a stroll around the Sachsenhausen area in Frankfurt.

#digitaltransformation #opspioneer #processoptimization

Skrolan says about herself that she has kerosene in her blood. Nevertheless, she initially began her career at SIXT AG, a very creative and customer-centric company. After gathering valuable experience, she spent several years focusing on the needs of airline customers at LSG Sky Chefs, immersing herself in Asian culture in particular. Since then, she is particularly enthusiastic about the Japanese culture! Developing the product and service portfolio at Lufthansa Cargo led Skrolan to discover her passion for data and digital services. With an M.A. in Digital Transformation, IoT, Machine Learning, AI and Neural Networks are not only buzzwords for her! At FraAlliance, she ensures congruence between business requirements and the implementations of IT and data experts. Being out with humor and enthusiasm Skrolan can be seen as "bridge-builder", especially to strengthen the cooperation between Lufthansa and Fraport. She personally cannot imagine a better working environment.

#innovationscout #sustainability #opspioneer

As a kid, Stefan wanted to become a pilot and travel the world. He began exploring the world a little earlier with a year abroad in Malaysia. He studied transport economics and completed an apprenticeship as an air traffic service clerk at Lufthansa in Munich - dual studies, self-made. After 3 years in purchasing for ground handling services, he enthusiastically led a joint project between Austrian Airlines and Vienna Airport to improve punctuality and handling processes at the Austrian Hub in Vienna. With 15 years of professional experience in the airline industry under his belt, Stefan joined FraAlliance in January 2023. Through his assignments in the satellite project team in Munich and the joint project between Austrian Airlines and Vienna Airport, Stefan already brings experience in airline / airport cooperation. Especially in the area of sustainability - a focus of his MBA studies in South Africa - he is actively supporting FraAlliance.

#techresearch #processoptimization #innovationscout

Passionately following the call of the airline world for the second time, Sascha has joined the FraAlliance team. As an industrial engineer, he initially started in the in-house consulting for supply chain management of Bayer AG, where he worked within the Group and also for external customers with projects in Europe, the USA and Asia. This was followed by several years as Senior Manager in Operations & Logistics at CHEP, for its dynamic growth region DACH/SCANDA/CEE and two years as Plant OPS Manager in BENELUX. He entered the world of aviation at Lufthansa's catering subsidiary LSGSkyChefs, responsible for outbound logistics, customer service agents and later as head of the transport and logistics department. For the past 10 years, he has worked as a management consultant in various industries and sectors, medium-sized customers and large corporations, ranging from operational topics to post-merger integration or mobility start-ups. Sascha believes in customer-oriented thinking and acting, in leveraging potential from synergies of all those involved in the process, and in the necessary openness and transparency for Fraport, Lufthansa and all other parties involved.