#administration #management #customerexperience
Aleks has always enjoyed traveling and flying, always feeling excited whenever he’s around airports and planes. Initially considering a career as a pilot, he later decided to use his travel passion to study Hospitality Management in Maastricht. Besides the Netherlands, Aleks has also studied, lived, and worked in various places, including the US, Dubai, and Hong Kong. With a background in customer experiences and the guest journey, and as a frequent traveler himself, Aleks is passionate about improving the travel experience. In Dubai, he worked in guest relations at one of the city’s premier hotels. For his final thesis, he worked as part of a consultancy group in the Netherlands, gaining valuable insights into customer-focused solutions. Now, he is excited to contribute to customer-related projects in Frankfurt before moving back to Hong Kong to complete his Master’s in Business Management.
#innovationscout #digitaltransformation #digitalservices
Oscar is fascinated by the airplanes and travelers he encounters every day. He approaches his work with a dynamic and imaginative mindset fueled by his determined passion for innovation and digital transformation. Oscar possesses a diverse skill set, which includes consulting, strategic planning, and fostering business growth, developed through substantial experience at the Lufthansa Innovation Hub, ESMT Berlin, and DHL Group. During his time at the Lufthansa Innovation Hub, Oscar explored the future of aviation, travel, and mobility, building Uptrip, the new Lufthansa Group's loyalty app. Additionally, having worked in various countries, he has gained an international outlook that has piqued his interest in the aviation industry. Oscar's goal is to become a top aviation expert by enhancing customer experience, exploring intermodality, and championing innovation. He hopes to inspire others to pursue their goals with passion and creativity and become catalysts for positive change in people's lives and beyond.
#managingdirector
Jörg is driven by his passion for the aviation industry and his desire to continuously and sustainably improve the passenger experience. He has more than 25 versatile years in managing director and executive positions in the Lufthansa Group to his name. With his entrepreneurial spirit and passion for working with and for people, he is not only an essential pillar of FraAlliance's exceptionally collegial culture, but also a driver of innovation. As an expert in lean methodology, he brings a deep knowledge of process optimization and efficiency improvement that is essential for the airport interface. Jörg likes to spend his free time with his family and in faraway countries.
#bigdata #businessanalyst #customerexperience
Betty grew up in the Frankfurt region and has always found the proximity to the airport particularly exciting. A pleasant travel experience is personally very important to her, and her passion for excellent customer experiences has grown over the years. A formative internship at Lufthansa in the Service & Team Culture department further strengthened her interest in customer orientation. After studying Information Science, Betty took over the family-owned wine business, gaining valuable experience in communication, finance, and event management. She ultimately decided to continue her career at Frankfurt Airport, where she can combine her two great passions – customer experience and data management. At FraAlliance, Betty channels her enthusiasm for innovative, data-driven approaches to enhance the travel experience of every customer. Her experience in working closely with people motivates her to find more personalized solutions through tailored, data-based processes. Betty embraces the concept of excellent service and team culture and strives to pass this on to customers.
FraAlliance, a limited liability company with a start-up character and modern office, brings together a young and dynamic team that maintains open communication and shares a common passion for aviation.