Managing the Joint Lost Property Office at Frankfurt Airport
Since its founding, FraAlliance GmbH has been responsible for the joint lost property office of Fraport and Lufthansa at Frankfurt Airport. This unified office simplifies the process for passengers who have lost belongings either on the airport premises or on Lufthansa Group flights to Frankfurt.
To report a lost item, please visit Lost property at Frankfurt Airport.
Losing personal items can be stressful and disheartening, as many fear their belongings are gone for good. By merging the previously separate lost property offices, FraAlliance provides a single, centralised point of contact, making it easier for passengers to retrieve their lost items. Additionally, the office handles the secure storage of dangerous goods valued above EUR 50 that have been removed from checked luggage for security reasons. The lost property office is conveniently located in Terminal 1.
To initiate the return process for lost items or dangerous goods, passengers must submit a lost property enquiry form. The details provided are then matched against found items using the Lost & Found Manager software, a proven solution for efficiently reuniting owners with their belongings. If a match is found, the passenger is promptly contacted to arrange the return.
FraAlliance’s business partners in this operational division include ARGE Sasse Aviation and Getsteroo GmbH.
For further inquiries, please contact info@fraalliance.de.
